I recently hired Wrightway Emergency Services, which was recommended by a friend, to check for mold in our home since my wife was found with mold spores in her lungs! Their team was here the next day checking the air quality, and found mold and dangerous black mold in our bedroom. They found the cause and took care of the problem immediately! We couldn’t have had a better response from a company. On time everyday and informed us every step of the way what they were doing. Thank you guys for a great job! We are now mold free!!!
We had an orphaned water pipe (that should never have been where it was) that was never closed off burst in the crawl space of our building; the water came up through the floor and flooded our ground level condo. Wright Way was recommended to us after we had researched a few companies. They were fantastic; we did an assignment of benefits with them (which we were advised against by our attorney) as we were about to leave and head north for the summer; we handed them the key, told them to restore it exactly, and left. They took tons of photos and measurements, moved all of our belongings to a secure storage facility, and went to work, keeping us updated with frequent photos and progress reports. When we returned it was almost as if nothing had happened! There were a handful of minor “punch list” items which they resolved within a couple of days with no problems and lots of smiles. Everyone we had contact with was friendly and helpful. They got the work done as requested. I hope we never need them again, but I wouldn’t hesitate to call them if we do. These guys are the best!
I wish to commend your company for the excellent service given me after damage to my second floor condo master bedroom during Hurricane Irma. It was a particularly stressful time for me, but your company made it tolerable. Never having to deal with insurance claims and damage to any of my prior homes, I found Tony Morz to be especially helpful in guiding me through any questions I had regarding our meeting with the insurance adjuster, and for that matter, all of my questions. In addition,for attending a Saturday 8AM meeting! Now that’s going the extra mile!! Tony and Bruno Maietta were both very diligent regarding keeping aware of the progress being done on the job. I found all the men and women of your company to be especially pleasant and most helpful. Tony and Bruno, Ryan and Sam, Miles and Janet, Eddie and Jay, Jeff, Scott, Matt,Kayla, and Teresa— What a talented and terrific team you are!! Thank you all so much! I would recommend you anytime!!
Great company! I used Wright Way to fix a water/mold issue in one of my rental homes a few years ago. They did an absolutely fantastic job for me and now I refer them out to all of my real estate clients. Wright Way always shows up on time and they do a super professional as well as complete job. Everyone that I have referred them to was very happy with their service just like I was.
The WrightWay guys were awesome; very polite and professional.
From the moment Wright Way Emergency Services arrived at my condo, I had the very best experience in service I have ever had. With 25% of my home ruined by water that turned into a lot of mold, they immediately knew what do and their knowledge was incredible. I had another company come before Wright Way to evaluate the situation. No comparison and thank God, I went with Wright Way. From the first time, they came and Ray and the team estimated the project with honesty and integrity. Every employee that came to work on the project was on time, considerate, professional, knowledgeable about their area of expertise, worked hard and was a pleasure to have in my home. (Jason Schlosser, Edward Cowsalvo, Mark Cummings and Mark Davis) I spent a week with these guys in my home and truly enjoyed them, they worked well together, went out of their way to be sure I was happy with the work and were just kind and good human beings. The three people who came to do the final clean were outstanding also. I think the company must have an impressive set of standards as to who they hire, as I could not believe every person was so kind and accountable to doing everything better than required or expected. (Martin Salinas, Brenda Brown, and Rose Hancock) There were other people, who I did not meet, that also worked on the condo, from the results they must have done a great job too! The people I dealt with on the phone, were just as good, my call was answered by my name and if need be, my call was returned quickly and professionally. (Brian Johnson). As a company, they did everything they said, on time and more. Could not have been more pleased. If you want the best, hire this company. I specifically asked the employees to write down their names because of the tremendous service I received from each of them. Thanks to all of you! You’re the BEST!
I was very satisfied with WrightWay’s services performed. WrightWay visited my home and analyzed the properties damages, and returned the property in its pre-loss condition with regards to cleaning, repairs and removal of objects. They removed damaged wallpaper and painted the entire house. The performed some electrical work replacing lights in the kitchen and other electrical work. They replaced the carpet and replaced the kitchen and bathroom floors. I was very pleased with the workmanship of and the different trades needed to perform the work. WrightWay worked with the insurance company to process the insurance claim. This was a very difficult task which took long hours of negotiations and tedious documentation. I would not have been able to handle this process alone. I would highly recommend them as a contractor.
What a professional organization. Unfortunately you are not in the best frame of mind when you need their services, but you will love how the calm you down and tell you let them handle the insurance company and claims department. They certainly are the people to contact if you have a water incident.
WrightWay handled my water problem. I feel that they did an excellent job. All there employees were professional and courteous. I could have not had a better company handle my problem. Dale, was more than a gentleman and the fellows that worked under him were very knowledgeable and very neat. Thanks for a great job.
I am a sub-contractor for WrightWay and can attest to the fact that this is a great company! I have always been impressed with their customer service, responsiveness, and the quality of work they demand. I highly recommend!
This is a recommendation letter for WrightWay Emergency Services. LYNX Services contracted with WrightWay to assist with clean up due to damage caused by Hurricane Irma in September 2017. WrightWay was there promptly to start the cleaning process and completed the process as scheduled. They were very professional and thorough. They were also very helpful in providing recommendations for other services they may not provide but have relationships with vendors, such as generator services.
If you have any questions pertaining this letter, please email me at [email protected]
I would like to let you know that I have been thoroughly pleased and impressed with the service provided by Rob Jones and the rest of the team at WrightWay as they repaired my bathroom, closets, and bedroom after my recent water damage.
Not only was the work done well and in a professional manner; it was done as speedily as possible so that I could once again use my walk-in shower—a “must have” for a 93-year-old on oxygen. And all of the workers were more than professional; they were kind and thoughtful besides. I couldn’t have asked for more decent people in my house. They were even attentive to my cat!
I have been particularly happy with Rob’s role in the repairs. He was knowledgeable, responsive to the few minor complaints I had, and always kind about making time for me so that I felt that he cared about the work and me.
I would be pleased to recommend Rob and his company to anyone who needs repair work done.
P.S. My name is Jeannie Onasch; I’ve typed out this letter for Alice. I visit her several times a week, take her out, and generally know what’s going on at her house. On the occasions that I was there when Rob dropped by, I was quite impressed with his kind and caring approach to a 93-year-old. He took time to make her feel human and special, which I know kept her on a more even keel in the face of all the work that needed to be done there at her house. Rob is a fine young man and a wonderful representative with the public for any company for which he might work. There just are NOT that many young men around who would take the time and energy to interact like he has with an old woman. He’s done WrightWay proud.
I wanted to express my sincere personal appreciation to both of you and the entire WrightWay staff for your efforts on repairing all the water damage at my house.
Michael, from the planning stage with the insurance documents, through the entire construction changes, working with all the change orders, the professionalism of you and the company was evident.
Mark, the many hours you put in to make sure the job site was completed in a timely fashion was greatly appreciated. You gave special attention to all the details, no matter how small they were, and promptly responded to my many phone messages and text messages, which in total made this project a success and gave a much appreciated and desired conclusion.The house looks great, receiving positive comments from all the realtors, and looking forward to receiving offers soon.
Thanks again and continued success to you all.
I just want to take a moment to write down my appreciation and gratitude for the professional work that you and the WrightWay team have performed on my home in Bradenton, Florida.
As you well know—I have been in the insurance business (with State Farm) for many, many years and have seen all kinds of transactions and events take place. The kitchen fire that created such a trauma for myself and my whole family—has not only been made ‘right’…but you took the time and applied standards of excellence that will restore us to an entirely new level of comfort and security.
The work is impeccable—the selection of materials and designs excellent—but most importantly, I can see and feel the thought, effort, and plain old hard work that has gone into restoring the house—which will certainly restore the family! Thanks again Dale—a round of applause to you and your outstanding team of Damage Restoration Specialists.
I came home on a Saturday afternoon and stepped into water in my living room, also in the bedrooms, bathrooms, and kitchen. Needless to say, I panicked, turned off the water supply and immediately called Darrin Caldwell on his cell phone. He answered right away, even on a Saturday afternoon! I told him my problem and he assured me that he would have someone out within a short time. Not too longer after hanging up from Darrin, I got a call from Teresa verifying my address and telling me that a crew was on their way and would be there shortly. Within an hour Jesse and the team arrived, moved in equipment and sucked up the water as quickly as possible. While in the process—Teresa arrived – she had been out to dinner with friends and stopped by just to see how things were going and to reassure me that everything would be okay! She also gave me the card of a leak detector, Jerry. In the meantime, the “Team” was setting up dehumidifiers and fans to dry the areas out. Then they put down floor covering to prevent me slipping. The next morning—the doorbell rings—it’s Jerry, the leak detector. He said Teresa had called and asked him to come over and check for leaks. In the days that followed, team members came to check on drying process and look for any damages. When everything was dried out they came and removed all equipment.
I can’t express how much I appreciate Darrin’s promptness in getting things started and Teresa’s reassurance and follow-up calls and the professionalism of Jesse and all the guys that were there doing their job. If it wasn’t for Teresa’s kindness and understanding of the stress it caused me, I don’t know what I would have done! Thank you once again to the WrightWay “Dream Team!”
We recently had a mold remediation done by your company. Not knowing what to expect we found our experience not as difficult as we had expected because of the crew’s professionalism. Everyone was great but a special pat on the back should go to: Rick, Miles, John, & especially Bruno!
It is our distinct pleasure to convey the highest recommendation for WrightWay. We have been working with Teresa Diaz and her team for years, during which time they have completed water restoration projects. These projects ranged in pricing from a few hundred to tens of thousands of dollars. Regardless of budget, WrightWay’s responsiveness, service, and performance has always been superb.
Teresa and her team have exceeded our expectations time and time again. Their commitment to quality is evident from the top all the way to the boots on the ground. We look forward to working with the team at WrightWay for many years to come, and are pleased to recommend WrightWay as water restoration professionals who will provide excellence in both service and the finished product. We would be more than happy to speak to you personally about our experiences with WrightWay.
I would like to compliment your company on the sense of urgency and great communication skills I received from your staff. While having a renter and living 1,600 miles away, it can be difficult to restore a weather damaged home. I feel Rob and Ryan understood my needs and carefully and professionally repaired my home for my long-term needs.
No one wants to ever come home to a flooded or damaged home, but if it does happen, you want WrightWay. We called WrightWay and they came right out and put my wife and I at ease. They explained everything that was going to be needed done and just took care of the whole process for us including dealing with our insurance and replacing our floors, baseboards, and paint. They really made what would be an extremely stressful situation, a pleasure. I would recommend them to everyone whether they need them at the time or not. If there was a rating system from one to five, I would give them an eleven. Great job WrightWay team and thank you for doing an amazing job!!
Scott responded to my call, assessed the trouble, my concern of mold on shower floor, water leaking from floor tile to outside shower. Rick Carson, project manager, Bruno and their team, did a thorough assessment of water in shower walls. Complete new shower was necessary. Contaminated mold area was contained while they worked. They determined water leaking in from long window in shower. Extensive work was done in atrium walls. Second bedroom window also had to be replaced and wall in atrium. I appreciate the work done, daily cleanup, and final cleanup. I would recommend this team to my friends.
My wife and I would like to thank you and your team for the services you have provided us in containing the damages and the restoration from a roof leak. Your company’s response was prompt and efficient right from the initial contact. We appreciated the professional care and excellent workmanship we received. Please convey our thanks and appreciation to your team members and compliment them for their workmanship and excellent bedside manners.
I came home one evening to major water damage affecting the inside of my home in front of slider. I contacted my HOA person.
Within the hour a team of guys from your company headed my Mr. Rob Jones were all over the situation. I had nothing to worry about. Rob called and was here daily along with his team making sure things were moving smoothly. If he made an appointment it was kept. I felt extremely satisfied with the work once the job was completed and would highly recommend your company to others and use again if the need arises.
Rob was friendly, courteous and respectful of my living situation, he made every effort to accommodate wherever he could. I think your lucky to have him as a representation of your company!
I wanted you to know that the crew (Lindsey, Mike, Josh, Jimmy) has and is doing an unbelievable job. I deal with many vendors and by far your crew is the best. They are very approachable, despite the fact that they are hot and dirty. The crew has been working extremely hard and they still manage to smile and be pleasant.
In this business I find not enough people take the time to say job well done, only complaints, not this time. It has been a pleasure having your crew here at Beneva Ridge, they have been wonderful!!
I wanted to take the time to thank you and the so many other employees of Wright Way for doing such an incredible job for us.
My mom is 92 years old and fortunate to live on her own still. When her bathroom valve broke and flooded her home her anxiety shot through the roof. Because of your quick response and everyone’s kindness and support, we could make it through the incident without a trip to the hospital for Mom. I honestly believe that your reassurance and expertise made this possible.
The staff of Wright Way went above and beyond to make this unpleasant disaster a minor blip in our lives. Everything was handled so quickly, professionally, and beyond the norm of what was expected.
Thank you so much. I can’t say enough good things about our experience.
Wright Way Team,
Thank you again for the prompt repair & cleaning of our condo unit. You understood we had a timeline with a tenant due and you kept your promises. Your team is professional and a pleasure to work with. The transformation from the water damage to in process repairs to completion was fantastic. The condo looked great when we showed up Friday night. Our tenants arrive today at noon and your timing could not have been better.
Thank you again for a professional job restoring our damaged condo!
I just wanted to thank you for the wonderful service your team provided my mother, Margaret Gregory in the renovation of her formerly moldy and mildew condo.
The place is clean, back to normal with your help and we are so appreciative.
You and your team were cordial and most considerate of my 95 year old mother’s needs and wishes as her place was torn down and rebuilt. It was a stressful time for her and you were understanding and patient. You provided her with information and kept us both informed on the various schedules for work.
Most impressive was your customer service. As you know, I texted you when I thought of stuff— Saturdays, Sundays, evenings—and was surprised that you texted back!! That was above and beyond.
Thanks again to you and your team. You are most appreciated!
I recently had the misfortune of having a roof leak causing damage to a closet in my garage in our vacation home in Florida, however I live in Pennsylvania. I called “The Wright Way Emergency Water Removal” team. They were there that day with dryers to dry my attic space and calls out to fix the roof. I had a project manager Rob that day who was calling me, texting me and sending me pictures every step of the way reassuring me that everything was ok and it was all being handled. By the time I got down there everything was fixed and painted like nothing ever happened. They are reliable and trustworthy. Rob was a life savior. Being so far away, I needed someone I could trust to “be me” and get it done. And he was wonderful.
Thank you for everything.
My wife and I just returned from Sarasota yesterday, we want to say thank you to you and the people responsible for the closet repair and painting. All of the clothes and other items were packed so nicely in the boxes it took us no time to have everything back in the closet. Please pass this information onto everyone with a big THANK YOU from my wife and myself.
Everyone who works in any customer service related field appreciates how difficult and challenging it is to develop, implement and sustain excellent customer service programs. It has been both my personal as well as professional experience that Wright Way, a damage restoration specialists company, has accomplished and exceeded these goals.
My introduction to Wright Way’s excellent customer service was when I sustained significant water damage in my personal residence, resulting in considerable water damage, some structural damage and a mold and mildew situation. Wright Way responded promptly to my initial call regarding the water damage and provided a complete proposal of their plan of attack.
Although the restoration project in my home was extensive, Wright Way staff assessed carefully how long they expected before they would complete the required work and assigned sufficient technicians to accomplish it. The employees who worked in my home were consummately professional and pleasant. We could not have for a better experience, considering the circumstances.
Additionally, I have referred WrightWay to numerous policy holders who have sustained water, fire, or mold damage to their property. The general response from our policy holders who have utilized WrightWay’s services has been overwhelmingly positive. Unconditionally, I would highly recommend WrightWay to any individual or business who sustains water damage, a fire or mold and mildew.
After visiting the Church this morning most people would never know what happened this past week. Teresa and her crew did an outstanding job cleaning and repairing the Fellowship Hall, Foyer, and Church Sanctuary. All areas show are as “clean as clean can be.” We had a few skeptics on our side of the fence that feared we would be cancelling Saturday’s and possibly Sunday’s services.
Thanks again to Teresa and her crew as well as both companies, Florida Southern Roofing and WrightWay, efforts to get the Church back in shape for this week’s services.
WrightWay has been in the industry for several years and has proven to be one of the most dependable companies I have had the pleasure to work with. They recently handled a large fire claim for us that we had insured through Tower Hill. During this time, because of the efficient way that they managed the loss, we were able to insure several of the neighbor’s homes. When the prospect would call for a quote, they would just say, “I do not care how the premium is, I want to have the same insurance and restoration company as [homeowner] because their claim was worry-free.”
Over the past several years of owning my insurance agency, I have gotten to know several companies who have stood out in the market. WrightWay has always been a front runner and always focuses on customer service. Their outstanding reputation, commitment to pleasing the customer, along with their professionalism and hard work is what will get the job done right. They have the best technology and equipment to complete any claim that may occur. I have referred WrightWay to our clients who have advised me that this company went out of their way to help our client by making recommendations and suggesting ways to resolve their claim in a timely and efficient manner. What I like about WrightWay is that they treat you like family, always pitching in and helping in any way they can. Our agency is pleased with their service and recommends this company to all our clients.
We have known the WrightWay owners for over a decade. WrightWay has done miscellaneous repairs and water restoration for our office and various clients over the years. We would recommend WrightWay Emergency Services to any of our clients. They really do treat clients’ right in their time of need, and that reflect positively for us.
It is with pleasure that I provide a letter of recommendation to Wright Way, an emergency water removal and restoration company, that has provided services to both our agency and to our customers.
Key Agency, Inc. has been in business since 1952. Over the years, we have seen many “dry out companies” come and go. Wright Way has provided the best service we have ever seen. They respond quickly, are very professional, and go above and beyond to make a difficult situation as stress free as possible. Many of our clients have called us to let us know how happy they were with the service they received from Wright Way.
When our agency experienced a loss, Wright Way was there immediately, helping to restore our office and keeping the disruption to our business at a minimum. They worked hard to get us “fixed up”, allowing us to return to “business as usual”, very quickly.
Key Agency, Inc. highly recommends Wright Way and their team of professionals. We know, if you need them, you will be very happy with their work and their commitment to professional, quality service.
We had an excellent experience with WrightWay. My wife and I live in a hi-rise condo that was affected by an undetected water leak. WrightWay was called and arrived on the scene within an hour. They quickly discovered the cause of the leak and determined the extent of damage. Unfortunately, several rooms were affected resulting in the complete removal of all our hardwood flooring. A huge advantage of WrightWay is that they are vertically integrated and can handle everything from water damage to insurance consultation, to complete renovation, and more.
Each team was led by knowledgeable individuals who were both professional and personable. The work was well coordinated and communication was prompt and complete. Our project manager, Mark Davis was assigned to us for all renovation work and he was a pleasure to work with. He was knowledgeable in all aspects of the renovation, thorough on plans and terrific on communication. He was personally engaged in seeing that our expectations were met. Thank you to all the managers and staff WrightWay!