March 29, 2013
To Whom It May Concern:
Everyone who works in any customer service related field appreciates how difficult and challenging it is to develop, implement and sustain excellent customer service programs. It has been both my personal as well as professional experience that Wright Way, a damage restoration specialists company, has accomplished and exceeded these goals.
My introduction to Wright Way’s excellent customer service was when I sustained significant water damage in my personal residence, resulting in considerable water damage, some structural damage and a mold and mildew situation. Wright Way responded promptly to my initial call regarding the water damage and provided a complete proposal of their plan of attack.
Although the restoration project in my home was extensive, Wright Way staff assessed carefully how long they expected before they would complete the required work and assigned sufficient technicians to accomplish it. The employees who worked in my home were consummately professional and pleasant. We could not have for a better experience, considering the circumstances.
Additionally, I have referred WrightWay to numerous policy holders who have sustained water, fire, or mold damage to their property. The general response from our policy holders who have utilized WrightWay’s services has been overwhelmingly positive. Unconditionally, I would highly recommend WrightWay to any individual or business who sustains water damage, a fire or mold and mildew.
Should you have any further questions, please do not hesitate to contact me regarding my experience with this excellent company.